Shape the Future of E-Commerce in Ghana

The Ghana Chamber of Young Entrepreneurs (GCYE), in partnership with the Pan-African E-Commerce Initiative (PeCI), implemented by GIZ, and Social Enterprise Ghana (SEG), invites entrepreneurs, business owners, startups, digital innovators and other relevant stakeholders to a Stakeholder Validation Workshop on Consumer Protection in E-Commerce.

Following the completion of the draft Gap Analysis document on Consumer Protection in E-Commerce, this workshop will bring together key stakeholders to review the findings, share practical experiences, provide feedback and validate the recommendations.

The engagement will help ensure that the final document reflects the realities of Ghana's digital marketplace and provides practical recommendations to strengthen consumer protection, build trust in online transactions and promote a safer, more inclusive e-commerce ecosystem.

Key Areas for Discussion

• Review and validation of the draft Gap Analysis findings.

• Consumer awareness of rights and responsibilities in e-commerce.

• Trust and confidence in online transactions.

• Consumer complaints and challenges in the digital marketplace.

• Existing complaint resolution and redress mechanisms.

• Stakeholder recommendations to strengthen consumer protection in Ghana's e-commerce sector.

If you operate an online business, digital platform, logistics company, fintech, retail business or provide digital services, your experience and insights are important to this process.

Your input will help shape the final recommendations and the future of consumer protection in Ghana's e-commerce space.

Date: Tuesday, 17th November 2026
Time: 9:30 AM – 2:30 PM
Venue: Fiesta Royale Hotel, Accra